FAQ - CL Visitors

CHANGE EMAIL ADDRESS If you are an existing user, and wish to change your email address, please send an email to us from your 'old' email address to info@clbooking.co.uk and let us know your new email address. We will update within 24 hours and email both addresses with the change. ABOUT CL BOOKING Envisioned by a small group of CL site owners, but developed, owned and managed by Pocket Applications Ltd, CL Booking gives you, the visitor, the most recent information and availability on hundreds of CL sites across the UK, We hope to make it much easier for you, the visitor, to book these 5-van sites. ENQUIRY PROCESS CL Booking is a UK-wide ENQUIRY system for CLs. It is not, in and of itself, a fully-fledged booking system. You will only see the provisional availability for each CL site at this time. In many cases though you will directly connected to the site’s own booking system. NOTE: You MUST verify with the owner of the site you wish to visit that they DO in fact have a pitch for you, confirm your booking with them, and provide a deposit if required (we recommend doing this in writing / email). The reason the availability on CL Booking may be out of date is that the owner may have taken a telephone booking, and not yet had a chance to update the system. CL BOOKING IS INDEPENDENT FROM OTHER SITES This website/app and any other websites where you can book larger sites are completely unrelated. As you can see from the information below, this website is independently operated, though we do encourage all visitors to be members of the relevant club as we will ask for your number when you reserve any CL sites so that the site owner can verify your membership without having to contact you again. SO HOW DOES CL BOOKING WORK? 1 - Enter the destination you wish to visit (or if you’re not sure, just enter for example ‘England’) 2 -Enter your arrival and departure dates 3 - Review the CL sites that meet your search terms. TIP: As you zoom out on the map more CLs will appear. KEY: Those marked green are provisionally available for your dates. Sites marked red (or have prices in red) are not available. Sites in white have not yet provided their availability information, so may be available. IF I MAKE AN ENQUIRY - IS IT CONFIRMED? A growing number of CLs on CL Booking have 'Instant Booking' (as shown in the Facilities section) and these will link you to their booking engine allowing you to make a booking. For the remaining CLs your pitch is NOT confirmed until you have heard back from the CL (site owner) that they have accepted your booking and you have paid (if requested) a deposit. For those sites without 'Instant Booking' CL BOOKING is only an enquiry facility. We will endeavour - on a best-efforts basis - to ask site owners to keep their availability as up to date as possible, but please DO NOT RELY on this. MAKE ENQUIRY: Check the facilities of the CL that meet your needs and then press the ‘Enquire / Book Now’ button. If the CL site offers online booking, it’ll take you directly to their system. You can then make a direct booking. Alternatively, you’ll make an enquiry by completing your profile (your details will be stored for future enquiries) which will be sent to the owner by email who should respond within 1-24 hours. You'll immediately receive a confirmation email (with the site's contact information), and the site owner can either accept your inquiry and proceed to book you in, or if they need to reject your booking they will explain why. I HAVE CLICKED ON GREEN (AVAILABLE) DATES BUT CAN NOT MAKE AN ENQUIRY Even though the site you picked might have pitches available on those dates, a single pitch might not be available the whole time. Try booking a shorter stay, or contact the CL to discuss whether they can juggle bookings around to fit you in. DOES THIS COST ME ANYTHING No. It’s entirely free for visitors. HOW IS CL BOOKING DIFFERENT FROM OTHER SITE LISTING SERVICES? Two key reasons; + No other listing site provides up-to-date availability information from CL sites + Other listing sites are ‘general’ and not specifically tailored to tourers looking for 5-van sites In addition, we will address some of the frequent concerns that both visitors and owners experience on other lists of campsites namely :- We will ensure that each CL site has photographs and encourage a full description of the site itself, its location, local attractions, and price. For owners, CL Booking has been designed to be self-administering, meaning that owners can upload photos (and even a video) easily and quickly with no reformatting or resizing, they can adjust the location of their site entrance (ensuring members don’t get lost) add a What 3 Words location, and if they have a booking system, ‘connect’ their availability to CL Booking automatically. WHO PAYS FOR CL BOOKING? CL Owners will pay a small (fixed) sum per year to be on the system. They will pay nothing until 2 weeks after they go live on the website, allowing them time to test out the value of the service. CL booking, although similar to Pitch Up or AirBnB does not charge any commission per inquiry; it’s a known, fixed cost. DO I HAVE TO BE A MEMBER OF A CLUB Yes. CLs can only be booked by members of the appropriate club. CL owners will check your membership number. If you are not a member, please join the club that issues the operating certificate to the CL that you wish to visit. HOW CAN I ACCESS CL BOOKING? Website, iPhone App, Android App. All free. WHAT INFORMATION DO YOU KEEP? The simple answer is as little as possible. The only information we need is the information that you would typically provide a site owner when booking a CL. Your club number, type of vehicle, and your contact details. CL Booking is fully compliant with GDPR and will not disclose your details to any third parties except CL owners, to whom you are making an inquiry. Please see our Privacy Policy which you will find at the footer of this page. I NEED THE CONTACT DETAILS FOR THE CL SITE You’ll receive these when you make an enquiry (in your confirmation email), but contact details (just like on other platforms) are masked until you make an enquiry. HOW CAN I LEAVE A REVIEW? CL Booking does not yet incorporate this functionality. For the moment we suggest you read reviews on the appropriate club website and if you have enjoyed your visit to a CL, leave a review. HOW CAN I REPORT INACCURATE INFORMATION SUCH AS PRICE OR FACILITIES? We will endeavour to ensure that information uploaded by CL owners is accurate and we will remind them on a regular basis to ensure this. However, if you think something is amiss, please notify us by email info@clbooking.co.uk ensuring you provide the name and postcode of the site in question. WHAT’S NEXT AND HOW CAN YOU HELP WITH CL BOOKING? We know there are many bells and whistles we can add to this service to improve the experience and provide you with more options, such as filtering the searches. These features will come. We’d love your feedback and aim to continuously improve the user experience. This is a journey, and we hope you’ll be part of it. Please send your feedback to info@clbooking.co.uk or join our Friends of CL Booking group on https://ko-fi.com/friendsofclbooking SPREAD THE WORD Please spread the word about CL Booking to other members and CL owners. The more 5-van sites that take part the more choice of pitches you’ll have to visit. HOW CAN I REPORT NON-COMPLIANCE WITH THE 5-VAN RULE Certificated Locations are operated by clubs that are allowed to issue Exemption Certificates under the ‘Caravan Sites and Control of Development Act 1960’. They should only accommodate 5 vans overnight within the curtilage (agreed boundary) of the CL. Note that some sites may also operate a nearby commercial site or a site certificated by an alternative club. This can be a complex issue. In the first instance, speak to the CL owner as there may be extenuating circumstances (such as the illness of a visitor, or a breakdown). If you still feel that the matter needs looking into please do so in a confidential manner (ie not via social media) by emailing the appropriate Club with the name & postcode of the CL (many CLs have similar names), evidence (photos if you have them) and a description of the issue including dates. Note that CL Booking will not become involved as this is a compliance issue and is strictly handled by the Club.